Frequently Asked Questions

We are committed to being the best glass supplier in the world. How? It's simple! Since 2005, doing business by the "Golden Rule".

Any claims against packages or merchandise MUST be made within 72 hours of customer's receiving their order, and any returns MUST be made within 30 days from date of purchase.

For a standard return, all associated shipping fees will be the responsibility of the buyer, and we require that the glass or merchandise be shipped and received back to us in the same condition as when we mailed it to you. The purchase price of the merchandise will be refunded in the manner in which it was originally given.

Please contact us for more information on returns and an address to ship all items to.

We purchase only the finest Bullseye Compatibility tested glass. It is difficult to say which part of the sheet you will receive a cut from at the time of your purchase, and as stated by Bullseye, because this glass is handmade, there will be variances from sheet to sheet.

At the top of this page, you may click "Contact Us" if you would like to send us an email. If you feel there is something wrong with your order, or our website, please let us know, so we can fix it. Please contact us regarding any issues or concerns you may have. We can work together to make sure that you are always happy with your purchase.

We value input from our customers... let us know what you think!

See question one. We operate by the "Golden Rule"! Your satisfaction is our only priority. Email or call us. We are here to help. With that said, we would like to encourage you to purchase shipping insurance for delicate orders. Delivery companies occasionally break things, and our insurance will cover you. The USPS and UPS insurance do not cover glass. We also accept returns. Check out our return policy.

We send the estimated size, weight, and destination of the order to the carrier. They reply with an estimated cost that we display to you. We try our best to keep shipping expenses low for our customers while always providing the safest shipping methods.

Yes, we supply art glass and similar products to customers of all kinds. We do our best to offer the lowest prices to every customer. Contact us if you would like to see if you qualify for a wholesale account.

What is your Privacy and Security Policy?

Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our web site, ArtGlassSupplies.com, why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters. This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

What information do we collect from you? Why?
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We May Collect Information Needed to Contact You Later. If we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may also choose simply not to provide your personal contact information at the point of collection.

We may collect your name, address and phone number
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When you use our web Site, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information.

We use this information to complete, support and analyze your purchases from ArtGlassSupplies.com and use of the ArtGlassSupplies.com web site, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the ArtGlassSupplies.com web site.

We may collect your email address
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We may request your email address, or other information needed to contact you online. We use it to complete, support and analyze your purchases from ArtGlassSupplies.com and use of the ArtGlassSupplies.com web site, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the ArtGlassSupplies.com web site if you have chosen this service on the Account Login page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the ArtGlassSupplies.com website.

We may collect other kinds of information from you
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When you use our web site, we may collect personal information about you described below. You may later access and modify the information, or have it removed. You may also simply choose not to provide your personal contact information at the point of collection; however, if you do not provide such information, we will be unable to complete your purchase.

We may collect purchase information
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We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the ArtGlassSupplies.com web site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the ArtGlassSupplies.com web site.

How do we protect information we collect?
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We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. ArtGlassSupplies.com's servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, so that only ArtGlassSupplies.com can read a customer's personal information.

Your consent to this policy
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By using the ArtGlassSupplies.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review frequently.

Legal disclaimer
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This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by Utah law, excluding conflicts of law principles. Any legal actions against us must be commenced in New York within one year after the claim arose, or be barred.

We have a wide range of art glass tools and supplies to meet all your needs. We carry both COE90 Glass, COE96 Glass. Additionally, we stock everything from kilns to glass decals. Kiln shelf paper to frit making supplies. Plus, lots more, you can find all your glass art supplies at Art Glass Supplies. If you can't find it on our website, you can call or email us.